Privacy Policy

1. Introduction

Wheel Sanctuary ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, website visitors, and newsletter subscribers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, industry, experience level
• Communication Content: Messages, feedback, and inquiries you send to us
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Training Records: Course completion, progress, and assessment results

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation behavior
• Referral sources and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing public speaking training and coaching services
• Communicating about your programs and progress
• Scheduling and conducting training sessions
• Processing payments and managing accounts
• Issuing certificates and completion records

3.2 Communication

• Responding to inquiries and providing customer support
• Sending newsletter content and educational materials
• Notifying you about new services, events, and opportunities
• Conducting surveys and gathering feedback

3.3 Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and preferences
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you voluntarily provide information or agree to specific uses
• Contract Performance: To deliver services you've purchased or requested
• Legitimate Interests: To improve our services and communicate about relevant opportunities
• Legal Obligations: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Email marketing and communication platforms
• Website hosting and technical support
• Analytics and performance monitoring
• Customer relationship management

These providers are contractually bound to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Client Records: 7 years after service completion for business and tax purposes
• Marketing Communications: Until you unsubscribe or request removal
• Website Analytics: 24 months for usage analysis
• Support Inquiries: 3 years for quality assurance and reference

We will securely delete or anonymize information when it is no longer needed.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on privacy and security practices
• Incident response procedures for potential breaches

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Enable personalized content and advertising

8.2 Cookie Management

You can control cookies through:

• Our cookie consent banner and preference center
• Your browser settings to block or delete cookies
• Opting out of specific tracking services

Note that disabling certain cookies may affect website functionality.

9. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

9.1 Access and Correction

• Request access to your personal information we hold
• Correct inaccurate or incomplete information
• Receive information about how your data is used

9.2 Consent Management

• Withdraw consent for non-essential processing
• Opt out of marketing communications
• Request restrictions on certain uses of your data

9.3 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal requirements)

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are designed for adults and businesses. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

Your information may be processed and stored outside of Canada, including in the United States, where our service providers are located. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain new consent where required by law

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Privacy Complaints

If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca